Privacy Policy

Privacy Policy

Introduction

Welcome to Louisville Crisis Counseling Therapy’s online privacy hub. We are dedicated to protecting your personal information and ensuring a secure digital experience while using our services available at https://louisville-crisis-counseling-therapy.denvermentalhealthcare.com (hereafter referred to as “our website” or “we/us”). This Privacy Policy outlines how we handle your data, detailing our practices in compliance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s Connectict Consumer Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, applications, online services, and products offered under the Louisville Crisis Counseling Therapy brand. However, please note that it does not extend to third-party platforms or services accessed through links on our site, as these have their own privacy policies governing data collection and usage.

Processing Activities

This policy comes into play whenever you:

  • Utilize our applications and services as an authorized user.
  • Visit any of our websites linked to this Privacy Policy.
  • Engage with us through communications like newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect a range of personal information to enhance your experience and deliver our services effectively:

  • Account Information: Details associated with your user account, including login credentials.
  • Payment Information: Data related to transactions made through our platform, such as payment method details and billing addresses.
  • Financial Information: Records of financial transactions, including banking information (if stored for direct debits or refunds).
  • Purchase Information: History and details of your purchases on our website.
  • Mobile Device Identifiers: Unique identifiers from your mobile device when you access our services via a mobile app.
  • Location Data: Information about your geographical location, often obtained through IP addresses or GPS signals.
  • Feedback: Any comments, suggestions, or reviews you choose to share with us.
  • Social Media Information: If you interact with us on social media platforms, we may collect data from those accounts (with your consent).
  • Product Information: Details about products or services you show interest in or purchase.

We gather this data through various means: user input forms, online interactions, browser automation tools, and third-party service providers who assist us in our operations.

Cookies

Cookies are small text files stored on your device to enhance your browsing experience. We use cookies for several purposes, including:

  • Strictly Necessary: These ensure core functionalities of our website, such as secure login.
  • Preference: Remembering user preferences and settings for a personalized experience.
  • Analytics: Tracking aggregated data to understand and improve our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data only for as long as necessary for the purposes it was collected or as required by law. Once these purposes have been fulfilled, your data will be securely deleted or anonymized.

Security Measures

The security of your personal data is paramount to us. We implement robust organizational and technical safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. This includes encryption for data in transit and at rest, as well as engagement with secure third-party processing partners.

Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us immediately so we can take the necessary steps to rectify it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: Request access to the data we hold about you and its purpose.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our use of your personal data under specific conditions.
  • Portability: Receive a copy of your data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  • Non-Discrimination: Be free from unfair treatment due to exercising your privacy rights.

To exercise these rights, please reach out to our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy to adapt to changing legal requirements or business practices. Any significant changes will be posted on our website with an updated revision date.

Contact Information

For any queries, unsubscribe requests, or questions related to data privacy, please contact us:

  • Email: contact@louisville-crisis-counseling-therapy.denvermentalhealthcare.com
  • Address: Louisville Crisis Counseling Therapy, [Your Address]